Chapter 9
Ignore the Rules
Do the Right Thing. Always.
In this chapter, Levine stress the importance not to follow rules blindly. There rw sometimes that leaders must make the decision that has the best possible outcome.
Her example in this chapter was pretty extreme, but still got the point across. She talks about a young soldier that got an undetonated rocket powered grenade stuck in his pelvis. Normal protocol is to get he person far away from everyone else and just leave them there to die. Instead his team member and the medical staff decided to forget the rules and save this man’s life. They all in te end where rewarded for their valor. This shows how breaking the mold can have even better results.
She gave another example of when following the rules can have bad consequences. Long story short, an electrical company gave a fine to a small town who was trying to honor a fallen soldier by hanging american flags all over the town on the electrical poles. They ende getting a lot of backlash from the neighborhood for the fine.
Leaders should have the “ability to take action based on the situation at the time”
“Leaders need to make sure that the people on their teams know when to follow the rules and when to interpret them in ways that lead to better outcomes.”
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