Chapter 8
You’re Not Special
Building Trust and Loyalty
It is important to treat others with respect no matter what environment you are in. the only people who can get away without doing it are people who are good at what they do. Example: Dennis Rodman
Levine talks about the importance of this, especially in extreme environment.
Once a climber’s lack of manners gave a one way ticket off the mountain. This because leaders of this expeditions also control your permits, so they can easily be revoked if they fill you are a threat to the team.
She emphasizes the Golden Rule; if you treat people with kindness, it will only be reciprocated.
She also talks about how people do not trust you because you have a title. The most successful guides are the ones that mentor and support their team rather than those who just want to collect a paycheck.
“‘Leader’ is a mindset.”
To build trust, you have to get to know your team. It keeps you from making wrong judgements about people. Lastly, you need to show your team that you roll up your sleeves and work towards the common goal. This is easy for expedition leaders. “There is no class system in these environments. Leaders sleep in the same type of tent as everyone else.” Another example is Mark Zuckerberg. He does not have some secluded office by himself, but instead has an office amongst everyone else.
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