Adaptive organization - one that automatically adjusts its process and performance to current conditions.
The Five Whys method is important to adaptive organization because it can help uncover the root problem and correct it.
Example from the book
1. Why did the machine stop? (There was an overload and the fuse blew.)
2. Why was there an overload? (The bearing was not sufficiently lubricated.)
3. Why was it not lubricated sufficiently? (The lubrication pump was not pumping sufficiently.)
4. Why was it not pumping sufficiently? (The shaft of the pump was worn and rattling.)
5. Why was the shaft worn out? (There was no strainer attached and metal scrap got in.)
Asking these “whys: got to the base of the problems, instaed of just scratching the surface.
When frustrated teammates start pointing fingers at each other, it becomes the Five Blames,
Recommended tactics for escaping the Five Blames.
Whoever is left out of the discussion ends up being the target for blame - so make sure everyone apart of the process is brought to the meeting
It also requires executive leadership to sponsor and support the process.
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